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Q: I have purchased online access, when will my access be delivered?

A: Once you have paid for your online subscription, access to the purchased content is immediate. You can start navigating the site via the navigation toolbar located at the top of your screen.

Q: I have purchased the physical Outlook report, how long until I can expect the report to be delivered.

A: Your report will generally be dispatched within 2 working days of your order being placed. If you have not received your order within 5 working days, please contact Dianne Foster at

Q: Do you offer discounts for bulk orders?

A: Yes we do. To view package options, select the 'Buy hard copy' option at the top of the homepage.

Q: I would like to purchase company-wide access to the online version, is this possible?

A: Yes. We offer a multi-user license for companies at a cost of $1,000 per company. To enquire or to obtain a multi-user license, please contact